Terms and Conditions
CONDITIONS OF BOOKING
These terms and conditions form a contract between Bar Hill Lodge & the guest making the booking. By renting the cottage, guests undertake to keep the property, furniture, fixtures and other items belonging to the cottage in the same state of repair/condition as found at the start of your rental period.
Guests are responsible for the safekeeping of the cottage and the contents; therefore, you must remember to lock all doors and windows.
Please note that smoking is not allowed in any part of any cottage.
Bed linen, towels, electric heating and initial supply of coal & logs are all included in the price. Details of firewood suppliers are included in the cottage information book.
PAYMENTS
On booking, we require a 25% deposit to reserve the cottage. If your booking is less than 8 weeks away, full payment will be required at the time of booking. Once the deposit is received, we will email you to confirm receipt. The balance is due 8 weeks before your arrival. When the final payment is received, we will email you the directions, key details etc.
CANCELLATIONS
We strongly urge all guests to take out their own Holiday Insurance policy. If you need to cancel your holiday before you have paid the balance, please give us as much notice as you can, so that we can try to relet the property and refund you your deposit. If notice of cancellation is given less than 8 weeks before the start date, we promise to try our best to relet the cottage for the week(s) booked, but in the event of the property not being rebooked, no refund will be possible.
If we have to cancel your booking for reasons beyond our control, we would refund you all monies you have paid to us.
DAMAGES, BREAKAGES & CARE OF THE PROPERTY etc.
We do not as for a breakage deposit, but we do ask that you report any breakages or damage immediately, so that we can sort them out for our next visitors.
PETS
Dogs are only permitted if booked and paid for before arrival. Please bring your own dogs’ bedding and throws to protect furniture. Pet owners please note that although the garden is fully enclosed at the back of the property, this does not mean that it is ‘escape proof’ for pets and we cannot be held responsible if this happens. The garden is open to the front, which is also a right of way for walkers, cyclists and passersby. Dogs must be kept under control at all times and guests must clear up any fouling of grounds.
COMPLAINTS
We work very hard to ensure all our guests enjoy their holiday accommodation. If, however you have any cause for complaint, please report this to us as soon as possible (by email or phone) so that we can try to rectify the problem.
DATA PROTECTION
We will only use the personal data of the guest(s) for the purpose of processing the booking. We will not pass on your personal data to any 3rd parties.
LIABILITY INSURANCE
Bar Hill Lodge has suitable Public liability insurance.
Bar Hill Lodge shall not be liable for:-
(a) any injury;
(b) any sickness;
(c) any loss;
(d) any damage;
(e) any additional expense; damage or loss caused to any belongs of the guest(s) during the hire period.
(f) any damages for inconvenience caused directly or indirectly by or arising from traveling to and from the cottage or out of the use or condition of the holiday accommodation and its appearance, plumbing, electrics, private water, exceptional weather conditions or negligence
